LEGAL INFORMATION

Terms of Service

These Terms of Service (hereinafter referred to as the "Terms") govern the use of the services provided by SANCTUARY 22 CO., LTD. (hereinafter referred to as the "Company," "we," or "us") under the brand name "MUSCLE CO-OP" (hereinafter referred to as the "Service"), as well as the associated website (hereinafter referred to as the "Website").

Please review these Terms before using the Website or the Service.

Article 1 | Scope of Services

The Company provides international product sourcing assistance, information services, coordination with suppliers, and other related services based on customers' individual requirements, utilizing its network of overseas manufacturers and business partners.

Product availability, supported regions, service details, and applicable conditions may vary depending on product characteristics, supplier availability, and the laws and regulations of the relevant countries.

The Website is not intended for direct product sales or online payment processing. Specific transaction terms and conditions will be provided upon individual inquiry.

Article 2 | Applications and Agreements

Customers wishing to use the Service should contact us through our designated communication channels.

Upon reviewing an inquiry, the Company will provide information regarding service availability, applicable fees, and relevant conditions.

The application process and the point at which an agreement becomes legally binding shall be governed by the terms communicated for each individual transaction.

Submitting an inquiry does not constitute a guarantee that the Company will procure any product or provide any requested service.

Article 3 | Products and Intended Use

Products considered for sourcing through the Service may include fitness-related products, dietary supplements, research-use products, and other related items.

As product classifications, intended uses, import requirements, and applicable restrictions vary, the Company will determine whether a request can be accommodated in accordance with relevant laws and regulations.

Products designated for research use are not authorized for purposes outside their specified research applications. The Company does not recommend or endorse their administration to humans or their use for medical treatment, cosmetic procedures, or other non-research purposes.

Furthermore, labeling a product as "For Research Use Only" or using similar terminology does not guarantee that the product is exempt from pharmaceutical or other regulatory requirements in any jurisdiction.

Article 4 | Legal Compliance and Import Procedures

The importation and use of overseas products are subject to the applicable laws and regulations of the exporting country, importing country, and any other relevant jurisdictions.

Import permits, notifications, certificates, customs procedures, and other regulatory requirements must be assessed individually based on the product and the nature of the transaction.

The Company will not facilitate transactions that violate applicable laws, involve false declarations, improper customs procedures, or otherwise raise legal or compliance concerns.

The Company provides product sourcing assistance and coordination services at the individual request of each customer. The Company does not maintain product inventory or act as the seller, importer, or shipping party.

Product sales and shipments are handled by the relevant overseas suppliers, sellers, or their designated service providers. Products are dispatched directly to the delivery addresses specified by customers.

The Company assists with communication, procurement arrangements, and shipping coordination within the agreed scope of the Service.

The identities and respective responsibilities of the seller, importer, and other parties involved in each transaction shall be clearly established before the transaction proceeds.

Where personal importation rules apply, customers must comply with all applicable requirements concerning intended use, permitted quantities, necessary approvals, and import procedures. No provision of these Terms authorizes transactions or activities prohibited by applicable laws.

Article 5 | Fees and Payment

Product prices, sourcing assistance fees, international shipping charges, and any other applicable costs shall be determined in accordance with individual quotations or transaction terms.

Import duties, consumption taxes, local taxes, customs clearance fees, and other applicable charges shall be allocated according to the terms agreed upon in advance and applicable laws.

Quoted amounts may be subject to change due to currency fluctuations, supplier pricing, shipping costs, or other relevant factors. Any such changes will generally be communicated before a formal agreement is concluded.

Article 6 | Shipping, Delivery, and Reshipment

Product packaging, dispatch, and international shipping are carried out by the relevant overseas suppliers, sellers, or their designated logistics providers.

The Company does not independently ship products but assists with shipping arrangements, delivery-related communications, and coordination with the relevant parties within the agreed scope of the Service.

Unless expressly guaranteed, estimated dispatch and delivery dates are provided for reference purposes only.

Delivery delays or changes to shipping arrangements may occur due to weather conditions, international transportation issues, customs inspections, import or export restrictions, supplier circumstances, or other factors.

In the event of loss, damage, failed delivery, returned shipments, customs-related issues, or other shipping problems, the Company will review the circumstances with the relevant shipping providers and business partners and respond in accordance with the applicable transaction terms and laws.

Reshipment, replacement arrangements, refunds, and other remedies will be determined based on the cause of the issue, contractual responsibilities, and applicable legal requirements.

Additional costs resulting from incorrect delivery information provided by the customer, refusal to accept delivery, failure to submit required documentation, or similar circumstances may be charged to the customer to the extent permitted by applicable law.

The Company will not arrange any reshipment that would violate applicable import, export, or other legal restrictions.

Country-specific and product-specific shipping conditions, reshipment eligibility, cost allocation, and compensation arrangements will be communicated before a formal order or service agreement is accepted.

Article 7 | Cancellations, Returns, and Refunds

Requests for cancellation, return, or refund will be evaluated in accordance with the applicable agreement, procurement status, product characteristics, supplier conditions, and relevant laws.

Where procurement procedures have already commenced, settlement may take into account costs actually incurred in connection with the transaction.

In cases involving incorrect products, damaged goods, non-delivery, or failure to provide agreed services, the Company will investigate the circumstances and respond in accordance with applicable laws and the relevant transaction terms.

Article 8 | Prohibited Activities

Customers are prohibited from engaging in the following activities when using the Service:

Using the Service for any unlawful purpose.
Providing false declarations, falsifying documents, or engaging in improper import or export procedures.
Misrepresenting the intended use of research-use products.
Selling, transferring, or otherwise distributing products without legally required authorization.
Infringing upon the rights of the Company, manufacturers, business partners, or third parties.
Advertising, promoting, or publicly recommending the Service or products handled through the Service in a manner intended to encourage their purchase, importation, or use, including through references to specific product names, ingredients, claimed effects, prices, or procurement methods, on blogs, social media, video platforms, online forums, or other publicly accessible media.
Publicly advertising, promoting, or soliciting the use of the Service for the purpose of obtaining financial compensation or other economic benefits, including through online forums or other media accessible to the general public.
Engaging in any other activities deemed inappropriate by the Company.

If a violation is identified, the Company may refuse to provide the Service or discontinue an existing service arrangement in accordance with the relevant contractual terms and applicable laws.

The Company may request the removal of prohibited promotional content and take appropriate action in accordance with applicable laws and contractual terms.

Article 9 | Product Information and Disclaimer

Information published on the Website is provided for general informational purposes regarding products and services.

The Company does not provide medical diagnoses, treatments, prescriptions, or any other medical services.

For information regarding product characteristics, safety considerations, usage restrictions, and other important matters, including those related to research-use products, please also refer to our separate Disclaimer.

Nothing in these Terms or the Disclaimer is intended to unlawfully restrict customers' statutory rights or exclude liabilities that the Company is legally required to assume.

Article 10 | Intellectual Property Rights

All text, images, logos, designs, and other content published on the Website are the intellectual property of the Company or their respective lawful owners.

Unauthorized reproduction, distribution, modification, commercial use, or other exploitation of such content without the permission of the relevant rights holder is prohibited.

Article 11 | Personal Information

Personal information collected through inquiries and the provision of the Service will be handled appropriately in accordance with our Privacy Policy.

Article 12 | Amendments to These Terms

The Company may amend these Terms as necessary to reflect changes in applicable laws, service operations, or other relevant circumstances.

Any amendments and their effective dates will be communicated appropriately through the Website.

The application of amended Terms to agreements already in effect shall be governed by the relevant contractual provisions and applicable laws.

Article 13 | Governing Law and Dispute Resolution

These Terms and agreements relating to the Service shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia, except where otherwise required by applicable mandatory laws.

In the event of any dispute arising from or relating to these Terms or the Service, the parties shall first attempt to resolve the matter through good-faith discussions.

If the dispute cannot be resolved amicably, it shall be submitted to the competent courts of the Kingdom of Cambodia, unless otherwise required by applicable mandatory laws or expressly agreed upon in writing under an individual agreement.

Nothing in this Article shall limit or exclude any rights or protections granted to consumers under applicable mandatory consumer protection laws.

Service Name: MUSCLE CO-OP

Operating Company: SANCTUARY 22 CO., LTD.

Last Updated: November 1, 2026

Privacy Policy

SANCTUARY 22 CO., LTD. (hereinafter referred to as the "Company," "we," or "us") recognizes the importance of protecting and managing personal information in connection with the services provided under the brand name "MUSCLE CO-OP" (hereinafter referred to as the "Service") and its associated website (hereinafter referred to as the "Website").

The Company handles personal information in accordance with applicable data protection laws and regulations and the following policy.

Article 1 | Information We Collect

The Company may collect the following information to the extent necessary for providing the Service and operating the Website:

Name, company name, address, telephone number, and email address
Social media account information and inquiry details
Product sourcing requests, transaction history, shipping information, and payment-related information
IP addresses, cookies, browsing history, and other website usage information
Other information voluntarily provided by customers

The Company does not generally request sensitive personal information, such as health or medical information, unless necessary. Where such information is required, it will be handled appropriately in accordance with applicable laws.

Article 2 | Purposes of Information Use

Personal information collected by the Company may be used for the following purposes:

Responding to inquiries and communicating with customers
Coordinating product sourcing, shipping arrangements, delivery tracking, and related services
Preparing quotations, processing payments, and managing transaction records
Improving the quality of the Service and maintaining or enhancing the Website
Preventing unauthorized activities, maintaining security, and fulfilling legal obligations
Providing service-related information where customer consent has been obtained

The Company processes personal information based on contractual necessity, legal obligations, legitimate interests, customer consent, or other lawful grounds recognized under applicable laws.

Article 3 | Sharing of Information and International Transfers

The Company may share personal information with overseas manufacturers, sellers, logistics providers, payment service providers, system operators, and other relevant business partners to the extent necessary for providing the Service.

As the Company is based in the Kingdom of Cambodia and operates through an international network of business partners, personal information may be transferred to, stored in, or processed in countries or regions outside the customer's country of residence.

When sharing or transferring personal information internationally, the Company will comply with applicable laws and implement appropriate safeguards, including obtaining consent and providing relevant information where required.

The Company may also disclose personal information where required by law or in response to lawful requests from authorized public authorities.

Article 4 | External Services and Cookies

The Website may use cookies and similar technologies to ensure proper functionality, maintain security, improve user experience, and analyze website traffic.

Where required by applicable laws, the Company will provide appropriate notices and obtain consent regarding the use of cookies and similar technologies.

When customers access Instagram or other external services, the collection and processing of personal information by those service providers are governed by their respective privacy policies.

Article 5 | Data Security and Retention

The Company implements appropriate security measures to protect personal information against unauthorized access, loss, disclosure, and other potential risks.

Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

When personal information is no longer required, it will be securely deleted or anonymized, unless retention is required by law.

Article 6 | Your Privacy Rights

Depending on applicable laws, customers may have the right to request access to, correction, deletion, or restriction of the processing of their personal information, as well as to withdraw consent or exercise other legally recognized rights.

The Company will respond to such requests in accordance with applicable laws and may require identity verification where necessary.

For privacy-related requests or inquiries, please contact MUSCLE CO-OP through its official contact channels.

Article 7 | Changes to This Privacy Policy

The Company may update this Privacy Policy to reflect changes in applicable laws, the Service, or other relevant circumstances.

Any revisions and their effective dates will be announced appropriately through the Website. Additional notifications or consent will be obtained where required by law.